Mega Portable Cabins

Refunds and Returns Policy

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Effective Date:22/04/2025
At Mega Portable Cabins, customer satisfaction is important to us. This Refunds and Returns Policy outlines the conditions under which you may return items and request a refund or credit.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, undamaged, and returned in the same condition it was delivered.

  • Returns must be requested within 7 days of delivery or collection.

  • Only standard, non-customised units are eligible for return. Modified, custom-built, or special-order items are non-returnable and non-refundable.

2. How to Request a Return

To initiate a return, please contact our customer service team:

📧 Email: sales@megaportablecabins.com
📞 Phone: +447451288550

Include the following details:

  • Order number or invoice reference

  • Reason for return

  • Photos (if applicable)

  • Your contact information

3. Return Conditions

  • Returns must be pre-approved by our team.

  • You are responsible for the cost of returning the product unless the item was delivered in error or is faulty.

  • All returns are subject to inspection upon arrival.

  • A restocking fee of up to 20% may apply for returns not due to fault or error.

4. Refunds

  • Refunds will be processed once the returned item has been inspected and approved.

  • Approved refunds will be issued using the original payment method.

  • Please allow up to 10 business days for the refund to be processed after approval.

  • If the return is declined (e.g., due to damage, signs of use, or late return), no refund will be issued, and the item may be returned to you at your expense.

5. Cancellations

  • Orders may be cancelled prior to dispatch or delivery by written request.

  • If work has already commenced on a customised order, cancellation is not permitted, and no refund will be issued.

  • Orders cancelled after dispatch or delivery may incur collection and restocking charges.

6. Faulty or Damaged Items

If your product arrives damaged or is faulty, please contact us within 48 hours of delivery. We will:

  • Offer a replacement where possible, or

  • Provide a full or partial refund, or

  • Arrange a repair, depending on the nature of the issue

Please include photographic evidence when reporting any damage.

7. Hire Equipment Returns

  • All hire items must be returned at the end of the hire period in clean, usable condition.

  • Charges will apply for any damage, excessive wear, or late returns.

  • Any non-returned items will be invoiced in full as per the hire agreement.

8. Contact Us

If you have any questions about this policy or need help with a return or refund, please contact:

Mega Portable Cabins
📧 sales@megaportablecabins.com
📞 +447451288550

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